Privacy Policy

This Privacy Policy explains how Keep Your Care Inc. (“Keep Your Care,” “KYC,” “we,” “us,” or “our”) collects, uses, and discloses information about you. This Privacy Policy applies to information we collect when you access or use our website located at keepyourcare.org, and any other websites (including mobile sites) and online services that link to this Privacy Policy (collectively, the “Site”).

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review this Privacy Policy whenever you access the Site or otherwise interact with us to stay informed about our information practices and the choices available to you.

About Keep Your Care and Your Use of This Site

Keep Your Care Inc. is a Delaware nonprofit corporation organized under Section 501(c)(4) of the Internal Revenue Code as a social welfare organization. We are not a government agency, and we are not affiliated with, sponsored by, or acting on behalf of any federal or state government, Medicaid agency, or other government body. Our goal is to help people understand Medicaid work requirements and connect them with official government resources — we do not make eligibility determinations, process applications, or provide legal, medical, or government services ourselves.

Because Medicaid is administered by individual states and regulations and requirements are subject to change, you should always confirm current requirements, deadlines, and application procedures directly with your state’s official Medicaid agency or other applicable government resource. Keep Your Care makes no guarantee regarding the outcome of your (or anyone else’s) application, reporting, or continued Medicaid eligibility, and is not responsible for any loss of coverage or other adverse outcome. For additional terms governing your use of the Site, including important disclaimers and limitations of liability, please see our Terms & Conditions.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you sign up to receive updates, request information, fill out our intake form, opt in to text message alerts, sign up as a volunteer, make a donation, communicate with us via social media, request support, send us an email, or otherwise communicate with us. The types of information we may collect include your name, contact information (such as email address, mailing address, zip code, and phone number), language preference, state of residence, donation or payment information (although payment information is generally collected directly by a third-party payment processor), and any other information you choose to provide.

Special Notice for Parents

We want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their personal information while using the internet. Our Site is not directed to children and does not knowingly collect, use, or distribute children’s personally identifiable information to any third parties. If you have questions or concerns about your child’s access to this Site, or are aware of a child’s personal information having been provided to us, please contact us at info@keepyourcare.org.

Automatically Collected Information

When you access or use our Site, we automatically collect information about you, including:

• Log and Usage Information: information related to your access to and use of the Site, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Site.
• Device Information: information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, and mobile network information.
• Transactional Information: if you make a donation, we may collect information about the transaction, such as the donation amount and the date of the transaction.
• Location Information: we may derive the approximate location of your device, such as from your IP address or zip code, in order to direct you to information relevant to your state.
• Information Collected by Cookies and Similar Tracking Technologies: we (and our service providers, including Google Analytics and Meta Business Tools such as the Meta Pixel) use cookies and similar technologies to help us improve our Site, understand how it is used, and measure the effectiveness of our advertising. For more information about cookies and how to disable them, see “Your Choices” below. 
• Information We Collect from Other Sources: we and our service providers may also obtain information about you from other sources, such as coalition and partner organizations, mailing list providers, and publicly available sources, and combine it with information we collect on our Site.

Use of Information

We may use the information we collect to:

• Provide, maintain, and improve our Site;
• Provide the information and resources you request, and send you related confirmations;
• Send you technical notices, updates, and support or administrative messages;
• Respond to your emails, submissions, comments, questions, and requests;
• Send you updates about Medicaid work requirements, state-specific deadlines, and related news and resources by email or text message (see “Your Choices” below for how to opt out at any time);
• Connect you with official government resources and, where applicable, with partner organizations working on related issues in your state;
• Solicit volunteers, donations, and support for Keep Your Care’s mission;
• Process any donations you make and send you related confirmations or receipts;
• Monitor and analyze trends, usage, and activity in connection with our Site;
• Detect, investigate, and prevent fraudulent or illegal activity and protect the rights and property of Keep Your Care and others; and
• Carry out any other purpose described to you at the time the information was collected.

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

• With vendors, service providers, volunteers, and consultants who need access to such information to carry out work on our behalf;
• With coalition and partner organizations that share Keep Your Care’s goal of helping people navigate Medicaid work requirements, and with organizations that facilitate communication and information-sharing among such groups;
• In response to a request for information if we believe disclosure is required by applicable law or legal process, including lawful requests by public authorities;
• When we believe in good faith that doing so is necessary to comply with the law, respond to legal claims, or protect the rights, property, and safety of Keep Your Care, its staff, volunteers, or others;
• In connection with a reorganization, merger, asset transfer, or similar transaction;
• With your consent or at your direction.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Text messaging originator opt-in data and consent will not be shared with any third parties, except: (1) with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (and who will not use the information for their own purposes); (2) if we believe disclosure is required by applicable law, rule, or regulation or to comply with law enforcement or legal process; or (3) if you consent to our sharing of that information.

Transfer of Information to the U.S.

Keep Your Care is based in the United States and is directed to U.S. residents; we process and store information in the U.S. If you are located outside the U.S., your information may be transferred to and stored in the U.S., which may not provide the same level of data protection as your home jurisdiction.

Links to Third-Party Websites & Tools

The Site may contain links to third-party websites or provide access to tools powered by third-party vendors, such as tools used to process donations. Any personal information you provide in connection with such tools or linked sites is subject to that third party’s privacy policy, not this one. We encourage you to review their privacy practices before providing them with personal information.

Online Actions and Petitions

If you sign a petition or take another public action through the Site, you understand that this is public information, and that we may make your name, city, state, and any comments you provide publicly available, including to elected officials, other decision-makers, or the press.

Social Sharing Features

The Site may offer social sharing features that let you share actions you take on our Site with other platforms. Your use of these features may result in sharing information with your friends or the public, depending on your privacy settings on the relevant third-party platform. For more information, please review the privacy policies of the platforms that provide those features.

Website Opt-In

By providing my email and phone number, I agree to receive emails, as well as calls and texts that may be automatically dialed or prerecorded, from Keep Your Care, Caring Across Generations, and/or Healthcare Education Project, the nonprofit organizations cooperating in this educational effort and among whom information collected through this website is shared. I understand I am not required to provide my information, and that I may unsubscribe at any time. Message frequency varies. Reply STOP to opt out. Message & data rates may apply.

Text Messaging Program

By providing your mobile phone number and opting in through our Site or another Keep Your Care sign-up form, you agree to receive recurring text messages from Keep Your Care about Medicaid work requirements, state-specific deadlines and requirements, action alerts, and related informational updates. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of any donation or program participation.

You certify that the mobile number you provide is your own, or that you are authorized to enroll that number to receive messages from us. Messages may be sent using an automated system. Carriers are not liable for delayed or undelivered messages.

You may opt out of text messages at any time by replying STOP to any message you receive from us. For help, reply HELP, or contact us at info@keepyourcare.org. After you reply STOP, you may receive one final message confirming your opt-out.

We do not sell your mobile number, and we do not share your SMS opt-in data or consent with third parties for their own marketing purposes, except as described under “Sharing of Information” above.

Advertising and Analytics

We use Google Analytics to help us understand how visitors use our Site. Google Analytics uses cookies and similar technologies to collect information such as your IP address, browser type, pages viewed, and time spent on the Site. We may use this information to analyze trends, improve the Site, and understand the effectiveness of our outreach. For information on how to opt out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout. For more information about interest-based ads generally, visit aboutads.info/choices.

We also use the Meta Pixel and other Meta Business Tools (such as Conversions API) on our Site. These tools allow us to measure the effectiveness of our advertising on Facebook and Instagram, understand which pages and actions on our Site follow from that advertising, and show our ads to people who have previously visited our Site. Meta may use information collected through these tools for its own purposes, including to personalize ads across its platforms, in accordance with Meta’s Data Policy. For more information about how Meta uses this information, or to control the ads you see, visit Meta’s ad preferences at facebook.com/adpreferences/ads, or aboutads.info/choices. 

Your Choices

Cookies

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Site.

• Essential cookies help make the Site work, such as page navigation and access to secure areas.
• Analytics cookies (such as Google Analytics) help us understand how visitors interact with the Site.
• Marketing cookies (such as the Meta Pixel) help us measure the effectiveness of our advertising and show our ads to people who have previously visited the Site. You can also opt out of interest-based Meta ads directly through Meta’s ad preferences at facebook.com/adpreferences/ads. 

Promotional Communications

You may opt out of receiving promotional emails or text messages from Keep Your Care by following the instructions in those messages, or by replying STOP to text messages. If you opt out, we may still send you non-promotional messages, such as those related to your account or our ongoing interactions with you.

Security

Keep Your Care uses standard security measures to protect against the loss, theft, misuse, unauthorized access, disclosure, or alteration of information under our control. Although we make good-faith efforts to store information in a secure operating environment, we cannot guarantee complete security.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Keep Your Care Inc.
108 Lakeland Ave., Dover, DE 19901, Kent County

info@keepyourcare.org